Organisation Summary
KPI 1 · KPI 4 · KPI 5 (aggregate)
Trial Class Funnel
KPI flow · Assigned → Booked → Showed → Registered
Telecaller Scorecard
KPI 2 · KPI 3 · KPI 8 · KPI 9
| Telecaller |
Assigned |
Trials Booked / Assigned |
Registrations |
Post-Trial Recovery |
Meaningful Conv. |
AI Contribution
KPI 3 — AI booking volume (absolute)
Location Performance
KPI 5 (show rate) · KPI 6 (conversion from show)
SHOW RATE — Showed / (Showed + No-Show)
CONVERSION FROM SHOW — Registered / Showed
Offline / Centre Walk-In Attribution
KPI 7
Bonus Eligibility Board
KPI 3 ≥ 35% · KPI 8 ≥ 50% · KPI 9 ≥ 50%
| Telecaller | Booking ≥35% | Recovery ≥50% | Meaningful Conv. ≥50% | Status |
Lead Operations
scope follows the Location filter (a centre = that centre, All centres = total)
Agent Follow-up Metrics
attempts per lead, response and contact timing, follow-up compliance
| Agent | Attempts / Lead | First Response | First Contact | Follow-up Compliance |
Activity Metrics
call-centre activity per agent
| Agent | Outbound | Inbound | Texts | Emails | Answered | Missed | Abandoned | Avg Handle |